Shipping and delivery information

Find all the important details regarding our delivery services, parcel tracking, and dispatch timelines for our range of mobile phones and watches based in Melbourne.

Frequently asked questions

Have a question about how your order gets delivered? Browse our answers below covering delivery locations, courier services, tracking, and returns.

Where do you deliver within Australia?

We deliver across Melbourne and all Australian states and territories. Standard delivery times generally range from 2 to 7 business days depending on your location.

Which courier services do you use?

We send all of our products primarily using Australia Post and partnered courier networks to ensure dependable handling of our electronics and watches.

How much does postage cost?

Postage rates are calculated at checkout based on standard and express carrier pricing. Specific promotions or free shipping thresholds may apply during promotional periods.

Will I receive tracking information for my order?

Yes, as soon as your parcel is packed and dispatched from our Melbourne inventory, you will receive an email with your Australia Post tracking number.

What should I do if my parcel is damaged or delayed?

If your package arrives damaged or appears lost in transit, please contact our support team immediately at [[email]] so we can initiate an investigation with the courier and assist you with a replacement or refund.

What is your policy for returns?

Yes, we accept returns for faulty or incorrectly supplied items in line with Australian Consumer Law. Contact us with your order details to receive return instructions.

Ready to browse our products?

Explore our current selection of phones, smart watches, and accessories ready for fast dispatch across Australia.